Want to learn the secret to receive amazing reviews like this?
Would you like to drive more traffic to your business with increased referrals and customer satisfaction?
Want to be recognised as the expert in your industry for the experience you provide?
Well, you are in the right place!
Welcome to the "How to create a magical customer experience,"online course. Everything you need to know about creating WOW moments in your business.
In under 90 minutes, you will be guided through a step by step process to learn...
- How to create a clear vision and simple roadmap of your customer journey.
- How to apply a simple framework that will WOW your customers every time.
- And discover all the tools and tech to create a seamless, magical customer experience and receive out-of-this-world customer satisfaction and amazing reviews on google.
Here's what you will learn
- Designing your customer journey (7:34)
- Bonus Tip - The Growth Step (5:22)
- First impressions matter (1:20)
- 7 ways to ensure your website makes a great first impression ebook
- Optional - Listen to the 4-minute rule with Steve McDermott (0:59)
- Recap - First impressions of a magical customer experience (0:40)
- The M.A.G.I.C formula (2:49)
- Generating ideas to create MAGIC
- Applying M.A.G.I.C to your journey (6:16)
- Using THANK YOU videos to create a great impression (4:13)
- Sending personalised video emails (3:58)
- Sending voice notes / voice memos (2:09)
- Always make notes...
- Bonus - 10 tips to sell with confidence EBOOK
- Recap - Creating Magic (0:39)
- Reciprocity (1:27)
- Sending gifts to create a powerful experience (6:59)
- Using reciprocity to receive amazing reviews!
- Use my Canva template (1:00)
- Tips & Tools to stand out from the crowd (0:46)
- Automate the magical customer experience (3:57)
- The path of least resistance (1:08)
- Using Calendly to create a path of least resistance! (13:05)
- Recommended Tools & Tech
- Additional Tip - Creating an experience beyond your customer! (2:56)
Leigh Edgecombe, The professional Icebreaker
"With countless tips, advice, ideas, activities, quotes, recommendations, and tricks, I would highly recommend Ricky’s course if you want to stand out from the crowd and increase your chances of being the person your customer buys from time and time again, then this course is a no-brainer!Â
The wealth of knowledge and expertise that Ricky shares in his professionally shot video course features countless tips, tricks, recommendations, tools, advice, quotes, activities and ideas to help you create your customer journey to implement into your business within minutes…Â
The added quotes, workbooks and other advice is all fantastic bonuses and I can guarantee you won’t just get one or two things from this course, you’ll get a plethora of tips and tricks that you will use straight away!"
Tailored to all learning styles
Learning doesn't have to boring! Each lesson is fun and tailored to all learning styles and will inspire you to get creative!
Guided Video Training
The course is broken down into 4 simple modules with easy to follow training videos, tutorials and PDF's to guide you every step of the way.
Learn at your own pace
This course has been designed in a simple way so you can learn at your own pace. You decide when you start and when you finish.
Including 3 amazing workbooks to help shape your customer experience
Understand Your Customer
Discover who is your customer, what are their interests and how this information can be used to map out an amazing customer journey!
Create An Impact!
You never get a second chance to make a first impression. Learn some simple tips and techniques to create a lasting first impression online!
Build Amazing Relationships
Learn how to create trust, build rapport and how to connect on an emotional level with your customers.
Meet your teacher
Hi, I'm Ricky, I am a speaker, trainer, award-winning magician of The Magic Circle and host of the Unlocked podcast.
With an extensive background in Retail leadership, colleague development & training. Over the last 15 years, I have been on the front line performing, serving, studying and putting to practice the simple formula of how to create a magical customer experience.
I am passionate about helping others grow to achieve their full potential, and now I want to help you create magical moments in your business too.
On this course, I will be teaching over 15 years of knowledge and even sharing my own tricks and tips that I use in my own business to create magical customer experiences.
Frequently Asked Questions
I have only just launched my business, will this course be right for me?
Yes, this is perfect for you! Focussing on customer experience is the no.1 priority in business. It doesn't matter if you are just starting out, you have a small customer base or you are already an established business, this course will still help you create an amazing customer experience in your business.
I don't work in the same industry as you, will the lessons still work for my business?
100% yes! The teachings and lessons provided in this course will still help you design a perfect customer journey that is tailored around your business so you can create magical experiences.
When does the course start and finish?
The course starts when you are ready to enrol and never ends! It is a completely self-paced online course - you decide when you start and when you finish.
How long do I have access to the course?
How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.
What if I am unhappy with the course?
Here at Unlocked, I never want you to be unhappy! If you are unsatisfied with your purchase, contact me in the first 7 days and I will give you a full refund.