Understanding your customer
Designing a magical customer experience!
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Designing your customer journey (7:34)
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Bonus Tip - The Growth Step (5:22)
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First impressions matter (1:20)
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7 ways to ensure your website makes a great first impression ebook
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Optional - Listen to the 4-minute rule with Steve McDermott (0:59)
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Recap - First impressions of a magical customer experience (0:40)
Creating M.A.G.I.C
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The M.A.G.I.C formula (2:49)
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Generating ideas to create MAGIC
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Applying M.A.G.I.C to your journey (6:16)
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Using THANK YOU videos to create a great impression (4:13)
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Sending personalised video emails (3:58)
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Sending voice notes / voice memos (2:09)
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Always make notes...
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Bonus - 10 tips to sell with confidence EBOOK
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Recap - Creating Magic (0:39)
Stand out from the crowd!
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Reciprocity (1:27)
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Sending gifts to create a powerful experience (6:59)
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Using reciprocity to receive amazing reviews!
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Use my Canva template (1:00)
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Tips & Tools to stand out from the crowd (0:46)
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Automate the magical customer experience (3:57)
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The path of least resistance (1:08)
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Using Calendly to create a path of least resistance! (13:05)
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Recommended Tools & Tech
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Additional Tip - Creating an experience beyond your customer! (2:56)
