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How To Create A Magical Customer Experience
Introduction
Welcome to the course! (1:33)
How to get the most out of this course (2:25)
Understanding your customer
Why this is important? (2:03)
How to map out a customer journey (1:28)
Let's get mapping! (3:09)
Recap - Customer Mapping (0:39)
Designing a magical customer experience!
Designing your customer journey (7:34)
Bonus Tip - The Growth Step (5:22)
First impressions matter (1:20)
7 ways to ensure your website makes a great first impression ebook
Optional - Listen to the 4-minute rule with Steve McDermott (0:59)
Recap - First impressions of a magical customer experience (0:40)
Creating M.A.G.I.C
The M.A.G.I.C formula (2:49)
Generating ideas to create MAGIC
Applying M.A.G.I.C to your journey (6:16)
Using THANK YOU videos to create a great impression (4:13)
Sending personalised video emails (3:58)
Sending voice notes / voice memos (2:09)
Always make notes...
Bonus - 10 tips to sell with confidence EBOOK
Recap - Creating Magic (0:39)
Stand out from the crowd!
Reciprocity (1:27)
Sending gifts to create a powerful experience (6:59)
Using reciprocity to receive amazing reviews!
Use my Canva template (1:00)
Tips & Tools to stand out from the crowd (0:46)
Automate the magical customer experience (3:57)
The path of least resistance (1:08)
Using Calendly to create a path of least resistance! (13:05)
Recommended Tools & Tech
Additional Tip - Creating an experience beyond your customer! (2:56)
Final thoughts
Time to create magic - final thoughts
Thank you and good luck! (1:08)
Welcome to the course!
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